Microsoft Dynamics 365 licensing offers flexible and scalable options to meet diverse business needs. With regular updates, the licensing model provides clarity on assigned and unassigned licenses, user types, and application-specific requirements. Understanding this framework is essential for optimizing your investment and ensuring compliance with Microsoft’s guidelines.

Understanding the Dynamics 365 Licensing Model
The Dynamics 365 licensing model offers flexibility and scalability, catering to diverse business needs. It includes assigned and unassigned licenses, with options for full users, additional users, and capacity-based access. The model supports application-specific, cross-application, and capacity licenses, ensuring organizations can tailor their investments to their unique requirements and growth strategies effectively.
Assigned vs. Unassigned Licenses
In the Dynamics 365 licensing model, licenses are categorized as either assigned or unassigned, each serving distinct purposes. Assigned licenses are tied to specific users, granting them full access to the application’s features. These are ideal for employees who require consistent and direct interaction with the system, such as sales teams or finance professionals. On the other hand, unassigned licenses are not linked to individual users and are typically used for scenarios where access is shared or temporary, such as read-only permissions or API-based interactions.
Assigned licenses ensure that users have personalized access, making them essential for core business functions. Unassigned licenses, however, offer flexibility for scenarios where user turnover is high or where access is needed intermittently. Understanding the difference is crucial for optimizing license allocation and avoiding unnecessary costs. Organizations should carefully assess their user needs to determine the appropriate mix of assigned and unassigned licenses, ensuring compliance with Microsoft’s licensing terms while maximizing productivity.
- Assigned Licenses: Ideal for full-time users requiring direct access to Dynamics 365 applications.
- Unassigned Licenses: Suitable for shared or temporary access, such as read-only users or system accounts.

By aligning license types with user roles, businesses can streamline operations and ensure cost-effective compliance with licensing requirements.
User Types: Full Users vs. Additional Users
Understanding user types is critical in optimizing Dynamics 365 licensing. Microsoft categorizes users into Full Users and Additional Users, each with distinct access levels and requirements. Full Users are typically employees who require direct, frequent interaction with the system, such as sales teams, customer service representatives, or finance professionals. These users need comprehensive access to features and functionalities, making them essential for core business operations.

Additional Users, on the other hand, are those who require limited or indirect access to the system. This category includes employees who only need to view data, approve requests, or perform specific tasks without requiring full functionality. Examples include managers who need read-only access or external partners who require restricted access for collaboration.
Assigning the correct user type ensures that licensing costs are optimized while meeting business needs. Misclassifying users can lead to over-licensing or non-compliance with Microsoft’s terms. Organizations should carefully assess the roles and responsibilities of their users to determine the appropriate classification. This approach not only streamlines operations but also ensures that the licensing model aligns with the organization’s structure and goals.
- Full Users: Require full access to Dynamics 365 applications for daily operations.
- Additional Users: Need limited or indirect access for specific tasks or read-only purposes;
By accurately identifying user types, businesses can allocate licenses effectively, reducing costs and ensuring compliance with Microsoft’s licensing policies.
License Types: Application, Cross-Application, and Capacity

Microsoft Dynamics 365 offers three primary license types to cater to different business requirements: Application, Cross-Application, and Capacity licenses. Each type is designed to provide flexibility and scalability, ensuring organizations can tailor their licensing to specific needs.
Application Licenses are tied to individual Dynamics 365 applications, such as Finance, Sales, or Supply Chain Management. These licenses grant access to the full functionality of the selected application, making them ideal for users who require dedicated tools for their roles. For example, a sales team member would use an Application License for Dynamics 365 Sales to access features like lead management and pipeline tracking.

Cross-Application Licenses provide access to multiple Dynamics 365 applications under a single license. This option is suitable for users who need to interact with more than one application, such as managers overseeing both sales and customer service. Cross-Application Licenses simplify licensing management and reduce costs for users requiring access to multiple modules.
Capacity Licenses are designed for high-volume or backend processes, such as API calls or batch processing. These licenses are not tied to individual users but rather to system capacity, making them ideal for scenarios where automation or integrations drive usage. Capacity Licenses ensure that organizations can scale their operations without incurring per-user costs.

- Application Licenses: For dedicated access to specific applications.
- Cross-Application Licenses: For users needing access to multiple applications.
- Capacity Licenses: For high-volume or system-level usage.
Understanding these license types allows organizations to optimize their licensing strategy, ensuring they only pay for what they need while maintaining scalability and compliance with Microsoft’s terms.

Dynamics 365 Applications Licensing
Dynamics 365 offers tailored licensing for its suite of applications, including Business Central, Sales, Finance, and Supply Chain Management. Each application’s licensing is designed to align with specific business needs, ensuring flexibility and scalability. This model supports both CRM and ERP solutions, providing a comprehensive approach to licensing modern business applications.
Dynamics 365 Business Central Licensing
Microsoft Dynamics 365 Business Central is a comprehensive business management solution designed for small to medium-sized businesses. Its licensing model is structured to provide flexibility, allowing organizations to scale according to their needs. Business Central offers two primary licensing options: on-premises and cloud-based, each with distinct pricing and deployment advantages.
The on-premises version requires a one-time license purchase, which includes a starter pack and additional user licenses. The cloud version, however, operates on a subscription-based model, offering predictable monthly or annual costs. Both options provide access to core functionalities such as financial management, supply chain management, and sales and marketing tools.
Licensing for Business Central is based on user types, with two categories: full users and additional users. Full users, such as employees who require unrestricted access to the system, are licensed individually. Additional users, who may only need limited access, can be licensed at a reduced cost. This tiered approach helps businesses optimize their licensing expenses.
Add-ons and additional features, such as AI Builder and Electronic Invoicing, can be purchased separately to enhance the functionality of Business Central. These add-ons are licensed based on usage or capacity, ensuring that businesses only pay for what they need. Regular updates and improvements are included in the subscription, ensuring access to the latest features and security enhancements.
Understanding the licensing structure of Dynamics 365 Business Central is crucial for businesses to maximize their investment. By aligning the licensing model with their specific requirements, organizations can streamline operations and achieve greater efficiency. Microsoft provides detailed guides and resources to help businesses navigate the licensing process and make informed decisions.
Dynamics 365 Sales Licensing
Microsoft Dynamics 365 Sales is a powerful CRM solution designed to streamline sales processes, enhance customer engagement, and improve overall sales performance. Its licensing model is structured to accommodate businesses of all sizes, offering flexibility and scalability to meet specific needs.
The licensing for Dynamics 365 Sales is based on user access, with two primary categories: full users and additional users. Full users, such as sales teams and customer service representatives, require comprehensive access to the platform’s features, including lead management, opportunity tracking, and sales analytics. These users are licensed individually, ensuring that each team member has the tools they need to perform their roles effectively.
Additional users, who may only require limited access to the system, can be licensed at a reduced cost. This tiered approach allows businesses to optimize their licensing expenses while still providing necessary access to support staff or part-time users. The platform also supports add-ons, such as AI Builder, which can enhance sales automation and predictive analytics capabilities.
Licensing for Dynamics 365 Sales is available through both subscription-based and perpetual models, depending on the deployment preference. The subscription model provides access to the latest updates and features, while the perpetual model offers a one-time purchase option for on-premises deployments. Microsoft regularly updates its licensing guide to reflect new features and pricing adjustments, ensuring transparency and clarity for customers.
By understanding the licensing structure of Dynamics 365 Sales, businesses can make informed decisions to align their investment with their operational goals. This ensures that they maximize the value of the platform while maintaining cost efficiency.
Dynamics 365 Finance Licensing
Microsoft Dynamics 365 Finance is a comprehensive financial management solution designed to streamline financial operations, enhance decision-making, and improve operational efficiency. Its licensing model is tailored to meet the needs of businesses seeking advanced financial tools and scalability.
The licensing structure for Dynamics 365 Finance is based on user access, with options for full users and additional users. Full users, such as finance managers, accountants, and controllers, require unrestricted access to the platform’s features, including financial reporting, budgeting, and predictive analytics. These users are licensed individually, ensuring they have complete functionality to manage financial processes effectively.

Additional users, who may only need limited access, can be licensed at a reduced cost. This tiered approach helps businesses optimize their licensing expenses while providing necessary access to support staff or part-time users. Dynamics 365 Finance also supports add-ons, such as the Electronic Invoicing add-on, which enhances compliance and automation capabilities for financial transactions.
Licensing for Dynamics 365 Finance is available through subscription-based models, ensuring access to the latest updates and features. Microsoft regularly updates its licensing guide to reflect new capabilities, such as the addition of 100 invoice capture transactions for Finance licenses in the August 2023 update. This ensures transparency and alignment with evolving business needs.
By understanding the licensing structure of Dynamics 365 Finance, organizations can make informed decisions to align their investment with their financial management goals. This ensures they maximize the platform’s value while maintaining cost efficiency and compliance.
Dynamics 365 Supply Chain Management Licensing
Microsoft Dynamics 365 Supply Chain Management is a robust solution designed to optimize supply chain operations, from procurement to inventory management. Its licensing model is structured to accommodate businesses of varying sizes and operational complexities.
Licensing for Dynamics 365 Supply Chain Management is based on user access, with options for full users and additional users. Full users, such as supply chain managers, procurement officers, and warehouse staff, require unrestricted access to the platform’s advanced features, including demand forecasting, inventory optimization, and order management. These users are licensed individually to ensure they have complete functionality to manage supply chain processes effectively;

Additional users, who may only need limited access, can be licensed at a reduced cost. This tiered approach helps businesses optimize their licensing expenses while providing necessary access to support staff or part-time users. Dynamics 365 Supply Chain Management also supports add-ons, such as the Electronic Invoicing add-on, which enhances compliance and automation capabilities for supply chain transactions.
Licensing for Dynamics 365 Supply Chain Management is available through subscription-based models, ensuring access to the latest updates and features. Microsoft regularly updates its licensing guide to reflect new capabilities, such as the addition of 100 invoice capture transactions for Supply Chain Management licenses in the August 2023 update. This ensures transparency and alignment with evolving business needs.
By understanding the licensing structure of Dynamics 365 Supply Chain Management, organizations can make informed decisions to align their investment with their supply chain goals. This ensures they maximize the platform’s value while maintaining cost efficiency and compliance.
Add-ons and Additional Features
Microsoft Dynamics 365 offers various add-ons and additional features to enhance functionality. These include AI Builder for automation and Electronic Invoicing for compliance. Add-ons are licensed separately, providing flexibility to tailor solutions to specific business needs. They integrate seamlessly with base applications, ensuring a comprehensive and scalable solution for organizations.
AI Builder Add-on Licensing
The AI Builder add-on in Microsoft Dynamics 365 is designed to enhance automation and AI capabilities within the platform. Licensing for AI Builder is typically purchased as an add-on to existing Dynamics 365 applications, allowing businesses to leverage advanced AI-driven features. The licensing model is based on a per-tenant structure, meaning licenses are assigned to the entire organization rather than individual users. This ensures that all users within the tenant can access AI Builder capabilities, provided they have the appropriate permissions.
AI Builder is often included in certain Dynamics 365 plans, such as the Enterprise Application License, but can also be purchased separately for specific use cases. The add-on is particularly useful for automating repetitive tasks, analyzing data, and generating insights. It integrates seamlessly with other Dynamics 365 applications, such as Sales, Finance, and Supply Chain Management, to provide a unified experience.
Licensing for AI Builder is managed through Microsoft’s volume licensing programs, which offer flexibility for organizations of all sizes. Businesses can choose to purchase licenses based on their specific needs, ensuring they only pay for the features they require. Additionally, Microsoft regularly updates the licensing terms to reflect new capabilities and improvements, making it important to refer to the latest Dynamics 365 Licensing Guide for detailed information.
Overall, the AI Builder add-on provides a powerful toolset for organizations looking to modernize their operations with AI-driven solutions. Its licensing model is designed to be both flexible and scalable, ensuring businesses can easily adapt as their needs evolve. By integrating AI Builder into their Dynamics 365 environment, organizations can unlock new levels of efficiency and innovation.
Electronic Invoicing Add-on Licensing
The Electronic Invoicing add-on for Microsoft Dynamics 365 is designed to streamline and automate invoice processing, ensuring compliance with global regulatory requirements. Licensing for this add-on is typically structured as a capacity-based model, where organizations purchase licenses based on the volume of transactions they expect to process. This approach allows businesses to scale their licensing needs according to their operational demands.
The Electronic Invoicing add-on is often included as part of the licensing for specific Dynamics 365 applications, such as Commerce, Finance, and Supply Chain Management. However, it can also be purchased separately for organizations that require advanced invoicing capabilities. The add-on provides features like automated invoice capture, validation, and electronic submission, reducing manual effort and errors. Additionally, it supports multiple formats and standards, ensuring compatibility with various regional and industry-specific requirements.
Licensing for the Electronic Invoicing add-on is managed through Microsoft’s volume licensing programs, offering flexibility for businesses of all sizes. Organizations can choose to purchase licenses based on their specific needs, ensuring they only pay for the features and capacity they require. Microsoft regularly updates the licensing terms to reflect new capabilities and improvements, making it important to refer to the latest Dynamics 365 Licensing Guide for detailed information. By integrating the Electronic Invoicing add-on, businesses can enhance their financial operations and maintain compliance with evolving regulatory standards.